response from Midcentral DHB

I received this today via email. The DHB customer person has contacted me and forwarded my complaint to the relevant person.

It will be interesting to see what happens next about it.


Dear Demelza

MidCentral District Health Board welcomes feedback and thanks you for
contacting us regarding the concerns you have about the lack of
sensitivity and lack of information you experienced following your
recent surgery.

Your comments have been forwarded to Mr Nicholas Glubb, Group Manager,
Women's Health Services. He will be responsible to have your complaint
investigated. You will receive a written response to your complaint
once the investigation is complete.

Should you be dissatisfied with the outcome, or have any other issues
you wish to discuss, please contact the Customer Relations office.

Yours sincerely etc....

So lets just wait and see.... they did respond within the 5 day time limit too which I am impressed with.

D

I did it... made a complaint to the DHB

I have just sent off an email to the Midcentral DHB customer services person about the care I recieved after our loss.

I was unhappy about being placed in a room with pregnant women etc so I decided to make a complaint about it. And I feel so much better now that I have done that.

I also stated that I was unhappy with the waiting time I spent at the Womens health Unit waiting for blood test results.

I did say that I found the care I recieved in A&E was brilliant and that Dr Hansen and her team were awesome. I found Dr Hansen was easy to talk to and she was direct about how she saw things. I actually got information from her that helped me.

Part of my compalint was also that I was not given any information about ectopic pregnancy, the procedures that I had had or about where I could get support/counselling if I needed it.

Overall I am glad I made the complaint even if it changes things for just one women in my situation I will be happy. It also has given me the chance to get some closure on this.

D